How it works

Mail it in. We handle the rest.

1. 01

   Pick a service & answer a few questions

   Tell us what's wrong. Upload 3–6 photos so our cobblers can see exactly what they're working with.

2. 02

   See Good / Better / Best pricing

   Our pricing engine runs the numbers — base, materials, add-ons, labor — and shows three honest tiers. No surprise upsells later.

3. 03

   Pay upfront, get a prepaid label

   Secure checkout with Stripe. Your shipping label arrives by email along with simple packing instructions.

4. 04

   We repair in our Philadelphia workshop

   Track every status: received, in queue, in repair, quality check, ready to ship. We'll text or email you at every step.

5. 05

   Your shoes ship back like new

   Return tracking, before-and-after photos, and a workmanship guarantee on every pair.